Version: 1.2
Last Updated: April 01, 2023
Company: Idiosys Tech Private Limited
Registered Office: Ramchandrapur, Sankrail, West Bengal, India - 711313
Corporate Head office: BN 4, Webel IT Park, Tower - I, Module 905, Salt lake city Sector V, Kolkata 700091, WB
CIN: U72300WB2016PTC210375
By engaging in business with Idiosys Tech Private Limited (hereinafter referred to as “the Company”), the client (hereinafter referred to as “Client” or “You”) agrees to the following legally binding Terms and Conditions:
1.1. No cash payments are accepted under any circumstances.
1.2. All payments must be made directly to the Company's official current account under the name “Idiosys Tech Private Limited”, or through authorized payment gateways such as Razorpay, PayPal, or other officially approved methods.
1.3. Any payments made to personal accounts, cash, or unverified modes shall be deemed invalid, and the Company will not be held liable.
2.1. For full-scale projects exceeding $10,000 USD (or ₹8.5 lakh taxable value), a 10% advance is required before initiating work.
2.2. For small-scale projects, an advance of up to 50% may be requested, with the balance due in milestones or upon final delivery, as agreed.
2.3. Work will only commence after confirmation of the advance payment.
3.1. The Company generates invoices on a weekly or milestone basis, depending on the project’s nature.
3.2. Invoices include detailed work logs for transparency. Clients may raise objections within 3 days of receipt.
3.3. All payments are due within 7 to 10 days of invoice date. Delayed payments may result in suspension of work.
4.1. The Company does not offer refunds, unless otherwise explicitly stated in a separate written agreement.
4.2. Once an advance is received, the Company initiates creation of a Software Requirements Specification (SRS) document.
4.3. If the Client discontinues after the SRS is delivered, the advance amount will be treated as SRS service charges and no refund shall be provided.
4.4. If the Company, due to unavoidable reasons, cannot continue the project, the client will be notified in writing at least 30 days in advance, and only completed work will be billed. All assets till that point will be handed over.
The Company reserves the right to suspend or terminate a project under the following circumstances:
Unprofessional, insulting, or abusive behavior by the client or their representatives.
Continuous delays in approvals, feedback, or deliverables from the Client, causing disruption in timelines.
Repeated delay in payments beyond 15 days without valid explanation.
Any conduct leading to misalignment with agreed responsibilities or violation of mutual respect.
Upon termination, the Company will hand over all completed work till that date. The Client shall be obligated to settle dues for completed services.
6.1. For projects above $10,000 USD (₹8.5 lakh taxable value), the Company offers 3 months of free support on existing features during working days post-delivery.
6.2. For all other projects, 1 month of free support is provided.
6.3. Additional support or feature enhancements are billed separately unless covered by a signed Service Level Agreement (SLA).
7.1. Upon full payment, all rights, code, documents, and deliverables are transferred to the Client unless otherwise agreed.
7.2. Until full payment, all deliverables remain the intellectual property of the Company.
8.1. Both parties shall maintain strict confidentiality of all information shared during the engagement.
8.2. Any disclosure, reproduction, or sharing of project data, documentation, or code without prior written consent is strictly prohibited.
9.1. This Agreement shall be governed by and construed in accordance with the laws of India.
9.2. Any disputes arising out of or in connection with these Terms shall fall under the exclusive jurisdiction of the Kolkata courts.
The Company reserves the right to amend or update these Terms at any time. All updates will be communicated via email or on the Company’s official website.
11.1. Idiosys Tech Private Limited reserves the right to publish case studies, success stories, and project highlights related to any client engagement on its official website, marketing materials, or presentations, irrespective of any NDA (Non-Disclosure Agreement) signed—unless otherwise explicitly restricted in a separate clause within the NDA.
11.2. By engaging with the Company, the Client grants permission to display their name, logo, and project summary as part of the Company’s portfolio or promotional content.
11.3. The Client shall have no objection to the Company publicly showcasing the collaboration, except in cases where written revocation is formally submitted and mutually agreed upon.
Acceptance:
Engaging with the Company through email, contract, or any official form of communication indicates your unconditional acceptance of these Terms & Conditions.
| Version | Effective Date | Description of Change |
|---|---|---|
| 1.0 | 17-March-2016 | Initial version released |
| 1.1 | 01-April-2020 | Added Clause 2. Advance Payment & Milestones |
| 1.2 | 01-April-2023 |
Revised Clause 2. Advance Payment & Milestones, Added Corporate Head office |
